52
Introduction to this Course on Interpersonal Skills
The Emotional Intelligence Framework and the EQ-i 2.0
Overview of the Interpersonal Skills Course
Developing Interpersonal Skills
How the Course relates to Emotional Intelligence and the EQ-i 2.0
Activity Booklet - Assess your Interpersonal Relationships
The Learning Outcomes of this Module on Empathy
The Need for Empathy at Work
The Definition of Empathy
Empathy vs Sympathy - The Intelligence in Empathy
The Way The Brain Works
The Way the Brain Works with Thinking
The Way the Brain Works with Empathy
The Neuroscience of Empathy
Some Ways of Demonstrating Empathy
The Non-Verbal Signals within Body Language
Interpreting Some Non-Verbal Signals
Some Problems Around Interpreting Expression
The Importance of Rapport in Communication
The Art of Listening
The Five Levels of Listening
Empathetic, Active Listening
Issues around Listening
Hints and Tips to Understand and Develop Empathy
The Review of this Module on Empathy
Activity Booklet - Developing Empathy
Empathy Discussion
The Learning Outcomes of this Module on Interpersonal Relationships
Perspectives That Will Challenge Your View on Team Working
The Importance of Relationships
The Benefits of Conflict
Working with Conflict in Supportive Ways
The Cycle of Behaviour
Conflict and Trust - Factors and Questions to Consider in Conflict Resolution
The Role of Trust in Building Relationships
What the Wheel of Emotions can Tell us about Trust
The Trust Equation
Motivation and Trust
Ways of Working that Build Trust
The Principles of the Economies of Trust
The Review of this Module on Interpersonal Relationships
Activity Booklet - Checking your Emotional Bank Account
Interpersonal Relationships Discussion
The Learning Outcomes of this Module on Social Responsibility
Defining Social Responsibility
Factors That Influence Decisions Around Ethics and Social Responsibility
The Principles of Ethical Leadership - How this Drives Social Responsibility
The Review of this Module on Social Responsibility
Activity Booklet - Care and Support in the Workplace
Social Responsibility Discussion
Quiz: Interpersonal Skills
Lightbulb Moments - Insights into Empathy
